SHOPPING
ARE THE ITEMS NEW?
As with all products sold on Jack Shoes; this pair is completely brand new, unworn in the original box with all original extras. No flaws to the shoe will be present, as you will receive them in the exact same condition as they were sent.
HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery. You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 48 hours for the courier to update the shipment status after the order is picked up. Please Contact our customer service team on support@kicksog.com if you have any problem tracking your order.
WILL I BE ABLE TO EXCHANGE MY PURCHASE TO ANOTHER SIZE ?
Yes, size exchange is available under the condition that the item(s) is unused and still have the Jack Shoes tags attached. A request for exchange can be made within 5 days of the receivement. Please state the exchange reason and your desired size when contacting our customer service team. Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team. Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 5 days with the return tracking number provided. **Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
CAN I CHANGE OR CANCEL MY ORDER?
We can change/cancel the order before the order is shipped by emailing us on feigao80888@gmail.com for change/cancel action request.
WHAT IF THE PRODUCT I RECEIVED ARE DEFECT OR NOT THE PRODUCT I ORDERED?
We’re sorry to hear that the item did not meet your expectations. Please contact our customer service team – feigao80888@gmail.com so we can look into further details for you.
SHIPPING
WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?
We offer free shipping – worldwide.
HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery. You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 48 hours for the courier to update the shipment status after the order is picked up. Please Contact our customer service team on feigao80888@gmail.com if you have any problem tracking your order.
WHY HASN'T MY ORDER SHIPPED OUT?
Every item at kicksog goes through a rigorous quality control process by our expert team. Tracking numbers are usually provided within 5 business days, depending on the arrangement of an order.
CAN I CHANGE OR CANCEL MY ORDER?
We can change/cancel the order before the order is shipped by emailing us on feigao80888@gmail.com for change/cancel action request.
CAN I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER IS PLACED?
We can change/cancel the order before the order is shipped by emailing us on feigao80888@gmail.com for change/cancel action request.
